IFB SDM-TAP Warmline Services

The State Council on Developmental Disabilities (SCDD) in California is seeking a contractor to create and operate a Warmline assistance center to answer questions and connect users with resources to assist with the implementation of Supported Decision Making (SDM). The Warmline will field inquiries from individuals with Intellectual or Developmental Disabilities (I/DD), mental health issues, the aging population, and others who wish to use SDM, as well as their supporters and professionals working with them. The contractor will be responsible for staffing the Warmline, establishing a protocol to escalate inquiries to SDM subject matter experts, and providing timely responses within 1 business day to all inquiries. The contractor must also submit monthly usage reports and a summary of post-inquiry survey results to SCDD. The anticipated term of the contract is from June 1, 2024, through July 31, 2025, with SCDD reserving the right to extend the contract term for up to 6 months.

The procurement is an Invitation for Bid (IFB), and bidders must meet minimum requirements regarding licenses, insurance, references, and Disabled Veteran Business Enterprise (DVBE) participation. Preferences and incentives are available for small businesses and DVBEs. The total budget for this contract is not specified, but pricing and other terms are detailed in the attached exhibits. The deadline for submitting bids is April 19, 2024.