IFB FTB-2425-00046

The California Franchise Tax Board (FTB) is seeking to procure software subscriptions and application support services for its Enterprise-Wide Customer Service Platform II Contact Center Platform (CCP). The primary objective is to acquire Genesys software subscriptions, which integrate with Virtual Hold and Qfiniti software, to support the CCP. FTB is also seeking Professional Services in the form of Application Support Services to support the CCP. The contract term is from July 1, 2024 through June 30, 2025, with the possibility of amendments for time and/or money. Bids are due by June 7, 2024 at 5:00 PM PT, and the public bid opening is scheduled for June 10, 2024.

The IFB outlines a pricing structure that includes annual payments for software subscriptions and time-and-materials payments for Professional Services up to $20,000. The IFB also includes various preferences and incentives, such as the Disabled Veteran Business Enterprise (DVBE) incentive and the Small Business preference. There are mandatory requirements for the bidders, including providing resumes for proposed consultants, submitting a support plan, and completing several certifications and forms.