IFB 20-61 311 Phone Answering Services

The state of Massachusetts has posted an Invitation for Bid (IFB) for 311 Phone Answering Services. This procurement is being conducted by the City of Somerville. The successful vendor will be required to provide comprehensive 311 phone answering services, including call intake, call routing, and data management. Key objectives include maintaining high customer service levels, ensuring efficient call handling, and providing detailed reporting on call volumes and resolutions. Vendors must demonstrate experience in providing 311 services, as well as the necessary infrastructure and technology to integrate with the City's existing systems. Proposals are due by March 4, 2020, and the contract term is for one year with the possibility of renewals.

This IFB does not appear to include any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor or current contractor is not specified. The award value or budget range is also not provided in the information given. Interested vendors are encouraged to visit the City of Somerville's Purchasing Webpage to download the full bid package and access any additional details.