Health Advocacy & Navigation Services

The City of Long Beach is requesting proposals for health advocacy and navigation services for eligible employees, retirees, and family members under RFP HR-26-755, with proposals due November 4, 2026 at 11:00 AM PST and questions due October 6, 2026. The contract is subject to compliance with the Long Beach Equal Benefits Ordinance for contracts exceeding $100,000.

Services include care coordination, physician locator, claims assistance, fee negotiation, grievance advice, and integrated call management across the City's benefits ecosystem serving approximately 4,942 benefit-eligible active employees and 1,609 early and Medicare retirees. Proposers must demonstrate a minimum of five years of consecutive, verifiable experience providing health advocacy and navigation services to large-scale government entities or public sector clients.

The contract term is effective March 1, 2027, for an initial two-year period with options to renew for three additional one-year periods, not to exceed five years total. Evaluation criteria are weighted as follows: Organizational Capacity & Experience (30%), Method of Approach (40%), Communications & Reporting (20%), and Reasonableness of Cost (10%). The City reserves the right to award to a single contractor or multiple contractors and is not obligated to accept the lowest-priced proposal.

Awarded contractors must maintain comprehensive insurance coverage including commercial general liability ($1 million per occurrence/$2 million aggregate), professional liability ($1 million), and cyber and privacy liability ($1 million per occurrence/$1 million aggregate). The current contractor is Health Advocate. Proposals must be submitted electronically via LongBeachBuys.com. The City intends to conduct proposal evaluation and potential interviews in December 2026, with contract negotiations from January through February 2027. Pricing proposals must include any limitations on fee negotiations and identification of services falling outside the base scope.