FY25 - DCAS - District Direct Contact Center (Request for Information Only)

The District of Columbia is seeking information through a Request for Information (RFI) for the FY25 District Direct Contact Center, managed by the District of Columbia's Administrative Services (DCAS) agency. This procurement appears to be a preliminary market research effort to gather insights about potential solutions for establishing or enhancing a direct contact center for District government services. The RFI was posted on September 5, 2025, with responses due by October 21, 2025, indicating a comprehensive information-gathering phase prior to potential formal solicitation. While specific details about exact deliverables are limited, the procurement likely seeks comprehensive contact center strategies, technological capabilities, operational frameworks, and service delivery methodologies. The RFI suggests the District is exploring innovative approaches to improve citizen engagement, customer service, and administrative efficiency through a centralized contact management system.

Based on the available information, this RFI does not explicitly indicate specific set-aside designations or vendor restrictions. However, given the District of Columbia's typical procurement practices, there may be potential opportunities for local, small, disadvantaged, and certified business enterprises. The procurement appears to be in a preliminary research stage, which means precise budget ranges and award values are not yet defined. Potential respondents should anticipate that the District may be seeking vendor insights on technological infrastructure, customer relationship management platforms, staffing models, and scalable contact center solutions. The RFI process suggests the District is conducting comprehensive market analysis to understand potential approaches, technological capabilities, and service delivery models before initiating a formal procurement process.