FY25 - DCAS - District Direct Contact Center (Request for Information Only)

The District of Columbia's FY25 procurement opportunity involves a Request for Information (RFI) for the District Direct Contact Center, which appears to be managed by the District's Contract and Administrative Services (DCAS) department. This RFI is designed to gather comprehensive market intelligence and vendor insights regarding potential contact center capabilities and services for the district government. The solicitation is specifically seeking detailed information from potential vendors about their technological capabilities, service delivery models, and potential approaches to establishing a centralized contact center for district residents and stakeholders. Interested vendors are required to submit their responses by September 8, 2025, following the initial posting on July 10, 2025. The RFI process indicates that the district is in the preliminary stages of exploring potential solutions, gathering market feedback, and understanding the landscape of available contact center technologies and service delivery models.

While specific set-aside designations are not explicitly detailed in the provided information, the District of Columbia typically prioritizes engagement with local, small, disadvantaged, and minority-owned businesses in its procurement processes. The RFI suggests that the district is exploring potential technological infrastructure and service capabilities for a comprehensive contact center solution, which may require vendors to demonstrate experience with multi-channel communication platforms, customer relationship management systems, and integrated service delivery models. Although no specific budget range is indicated, municipal contact center projects can often range from several hundred thousand to multiple millions of dollars depending on scope, technology requirements, and service complexity. Vendors responding to this RFI should be prepared to provide detailed information about their technological capabilities, staffing models, service level agreements, and potential integration approaches with existing district government systems and infrastructure.