FY15 DOH - Ebola 24-7 Answering hotline service.

The District of Columbia Department of Health is seeking a contractor to provide a 24/7 Ebola answering hotline service for fiscal year 2015, with a critical procurement timeline spanning from October 24, 2014, to October 27, 2014. This emergency contract aims to establish a comprehensive communication channel for managing public inquiries and potential Ebola-related concerns during the height of the 2014 Ebola outbreak. The primary deliverables include establishing a fully operational telephone hotline capable of handling incoming calls from residents, healthcare providers, and other stakeholders seeking information about Ebola prevention, symptoms, and potential exposure risks. The service must demonstrate immediate response capabilities, technical proficiency in managing high-volume call traffic, and the ability to provide accurate, timely information consistent with current public health guidelines. Potential vendors must possess demonstrated experience in emergency communication services, healthcare information dissemination, and the technical infrastructure to support continuous, uninterrupted service. While specific evaluation criteria are not explicitly detailed, responsiveness, technical capability, and proven emergency communication expertise are likely to be key assessment factors.

Given the urgent nature of this procurement, there are no explicit set-aside designations or specific restrictions on vendor participation mentioned in the available documentation. The contract appears to be open to qualified vendors with appropriate communication and healthcare information management capabilities. The extremely compressed procurement timeline of just three days suggests this is an emergency procurement aimed at rapidly establishing critical public health communication infrastructure during the Ebola outbreak. While no specific budget range is provided, emergency public health contracts during epidemic responses typically have significant funding allocations to ensure comprehensive service delivery. The procurement does not indicate any information about incumbent vendors or existing technological infrastructure, which is consistent with the emergency nature of the contract. Vendors responding to this opportunity should be prepared to demonstrate immediate readiness to implement a fully functional hotline service with minimal deployment time.