Freshservice Enterprise SFY26 Renewal 26-527

The Ohio Department of Aging is seeking to renew its Freshservice subscription through an enterprise-level procurement process with specific technological requirements. The solicitation, identified as Freshservice Enterprise SFY26 Renewal 26-527, is explicitly limited to authorized Freshworks, Inc. resellers and covers a comprehensive software subscription for the state agency. The procurement includes 30 Freshservice Enterprise renewals, 14 Freshservice Add-on - Business Agent licenses, 30 Freshservice Freddy AI Copilot subscriptions, and 1 Freshservice Add-on - Asset Pack capable of managing 500 assets. The contract term is precisely defined, running from December 30, 2025, to December 30, 2026. The solicitation was posted on November 24, 2025, with a proposal submission deadline of December 10, 2025. While specific evaluation criteria are not explicitly detailed, the procurement appears focused on technological capability, vendor authorization, and precise licensing requirements.

The procurement is restricted exclusively to authorized Freshworks, Inc. resellers, effectively limiting potential bidders to a specific vendor channel. No explicit set-aside designations for disadvantaged enterprises are mentioned in the documentation. The current solicitation appears to be a renewal of an existing technological infrastructure, suggesting continuity of service with the Freshservice platform. While no specific award value or budget range is provided, the comprehensive licensing structure implies a significant technological investment by the Ohio Department of Aging. The procurement's focused nature, requiring specialized vendor authorization and specific software licensing, indicates a targeted approach to maintaining the agency's technological ecosystem. The inclusion of AI-driven components like Freshservice Freddy AI Copilot suggests an advanced technological strategy aimed at enhancing operational efficiency through intelligent software solutions.