Enterprise System Support

The Wake County Public School System (WCPSS) is seeking proposals for a robust automated Service Management system to support its 200+ sites and approximately 185,000 students and staff. The solution must include service request, change, and asset management integrated functionality and serve as the primary technology service management system for PreK-12 schools and district-level departments. The total asset number is approximately 500,000, and the total user count should be unlimited. The required product functionality includes incident management, problem management, change management, service catalog, self-service portal, SLA management, inventory management, asset lifecycle management, configuration management, software license management, and device management. Proposals are due on April 1, 2024, at 2:00 PM ET, and the contract term is from April 30, 2024, to June 2024, with an option to renew for four additional one-year terms. WCPSS will award the contract to the vendor providing the best overall value, not necessarily the lowest price.

The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor or current contractor is not specified, and the RFP does not provide information on any existing infrastructure or technology that requires integration. The RFP does not include a listed award value or budget range.