Employee Satisfaction and Engagement Survey

Multnomah County Health Department's Integrated Clinical Services (MCHD ICS) is seeking a professional service provider to conduct an Employee Satisfaction and Engagement Survey for approximately 600 employees. The solicitation requires a comprehensive survey methodology that generates secure, confidential responses with validated engagement and satisfaction questions. Specific deliverables include developing customized surveys, capturing detailed narrative comments, and providing comprehensive reporting across various demographic factors within 30 days of survey completion. The Request for Intermediate Proposals (RIP) opened on 4/24/2023 at 8:00 AM PDT and will close on 5/10/2023 at 4:00 PM PDT, with the county intending to award a single contract to the highest-scoring proposer. Successful proposers must demonstrate experience in healthcare and government settings, particularly in public entity health centers, and provide flexible reporting that supports strategic goals of improving employee retention, job satisfaction, and engagement.

The county strongly encourages participation from Minority-Owned, Women-Owned, and Emerging Small Businesses (potentially including COBID certification), with 25% of proposal evaluation dedicated to responsible business practices. The contract is structured for an initial one-year term with options to renew annually for up to four additional one-year terms, not exceeding a total of five years. The estimated budget for this service is $50,000 over the contract duration. Proposers must comply with comprehensive insurance requirements, including Workers' Compensation, Commercial General Liability, Professional Liability, and Commercial Automobile Liability, with specific coverage limits and additional insured status for Multnomah County. Contractors must also meet equal employment opportunity standards, provide documentation through the MMP Supplier Portal, and adhere to federal, state, and county regulations. The contract emphasizes a "Triple Bottom Line" approach considering environmental, social equity, and economic impacts in procurement.