ELECTRONIC PATIENT CARE (ePCR) SOFTWARE SYSTEM

Greenville County, South Carolina is seeking sealed proposals for an Electronic Patient Care Reporting (ePCR) software solution to support Greenville County Emergency Medical Services (GCEMS), which provides 911 emergency medical services including Basic Life Support (BLS) and Advanced Life Support (ALS), as well as dispatch services for twenty local fire departments. The comprehensive software system must be fully configurable, cloud-hosted, and compatible with PCs, Microsoft, Apple iOS, and Android platforms, offering offline documentation capabilities and robust data management features. Key deliverables include a user-friendly interface with role-based access, electronic consent and signature capabilities, comprehensive reporting and analytics tools, and integration with existing systems like Central Square Computer-Aided Dispatch (CAD), EPIC hospital electronic health records, and Physio-Control LifePak 15 monitors. The RFP requires vendors to provide detailed implementation and training plans, ensuring compliance with NEMSIS and HIPAA requirements. Critical dates include a question submission deadline of January 16, 2026, at 5:00 p.m., and a proposal submission deadline of February 6, 2026, at 3:00 p.m., with the County anticipating award on February 27, 2026. Evaluation will be conducted across eight equally weighted criteria: responsiveness, project experience, cost, references, analytics features, configuration capabilities, user experience, and implementation planning.

No specific set-aside designations or restrictions on respondent types were explicitly mentioned in the documentation. The existing technological infrastructure includes the Central Square Computer-Aided Dispatch system, which the new ePCR solution must integrate with seamlessly. The contract will require comprehensive insurance coverage, including $1,000,000 per occurrence general liability, $2,000,000 aggregate liability, $1,000,000 automobile liability, and statutory workers' compensation. While a specific budget range was not disclosed, the RFP indicates that pricing must be submitted on a firm basis with thirty-day payment terms. The contract will have an initial period beginning with the Notice to Proceed, with options for up to four annual one-year renewals. Vendors must demonstrate the ability to export all historical data without additional fees and maintain full compliance with South Carolina law, including the Illegal Immigration Reform Act. All data entered into the system will remain the property of GCEMS, and the selected vendor must provide comprehensive data migration and implementation services.