DOER RFQ-ENE-2027-007 Telephonic Interpretation & Video Remote Interpretation Services - PRF88 Cat 1

The Massachusetts Department of Energy Resources (DOER) is requesting quotes for telephonic and video remote interpretation services under RFQ-ENE-2027-007, with quotes due October 21, 2026 at 5:00 p.m. EST. This procurement is subject to the Massachusetts Small Business Purchasing Program (SBPP), with SBPP-registered participants receiving award preference if they meet best value criteria.

DOER seeks vendors to provide on-demand and scheduled over-the-phone interpretation services for non-English speakers. Priority languages include Spanish, Portuguese (Brazilian), Mandarin and Cantonese Chinese, Haitian Creole, Vietnamese, Russian, Khmer, Cape-Verdean Creole, French, Arabic, and Korean. Vendors must provide 24/7 availability for both scheduled and unscheduled services, deliver a dedicated toll-free number at no additional cost to DOER, and employ interpreters fluent in both English and their native language. Vendors must not require DOER to purchase specific equipment or software.

The Commonwealth intends to award contracts to one or more vendors, with a target maximum of two contractors, though fewer or more awards are possible based on Commonwealth interests. The initial contract term is one year with one one-year renewal option, for a maximum total duration of two years. The successful bidder(s) will be notified by October 28, 2026, with a contract start date of approximately November 1, 2026.

Evaluation criteria are ability to meet deliverables (30 points), experience providing interpretation services for government agencies (30 points), product quality (25 points), and price competitiveness (15 points). Invoicing shall occur no less frequently than monthly, with annual financial reporting required by April 30. All responses must be submitted electronically through COMMBUYS. Bidders are responsible for monitoring COMMBUYS for any amendments or modifications to the solicitation.