Document fulfillment services
Closed State & local contract opportunity Posted
- Solicitation number
- RFP-04408
- State
- Florida
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
Opportunity details come from vendor.myfloridamarketplace.com. Updated .
About this opportunity
The State of Florida, through Citizens Property Insurance Corporation, is seeking competitive sealed proposals from firms capable of providing document fulfillment services. The selected vendors will be responsible for the timely printing and mail delivery of insurance policy documents, renewals, cancellations, invoices, claim documents, notices, and communication campaigns for Citizens' policyholders. The services involve receiving PDF files from Citizens and processing them for print and postal delivery, including providing proof of mailing as required by Florida law. Citizens intends to select a panel of highly qualified vendors to meet its needs, and work will be assigned based on various considerations. The RFP is posted on Citizens' website, with a due date of April 2, 2023, and questions should be directed to the Procurement Officer.
The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. Citizens may select contingent vendors in addition to the primary vendors. The RFP does not provide any information on incumbent vendors, current contractors, or existing infrastructure or technology that requires integration. The RFP also does not specify any possible award values or budget ranges.
Opportunity text
Citizens Property Insurance Corporation is seeking competitive sealed proposals from firms (Vendors) capable of providing document fulfillment services (Services). The Services must ensure timely printing and mail delivery for Citizens' policyholders who receive printed documents by postal service. The Services are necessary for Citizens to send insurance policy documents, renewals, cancellations, invoices, claim documents, notices, and communication campaigns, which shall include proof of mailing to the extent required by Florida law. The printing and mail delivery process involves Citizens sending PDF files containing the documents to the Vendor(s) via secure file transfer protocols. The Services are expected to be delivered by Vendors responding to this RFP. Any exceptions should be clearly identified in the Vendor's Proposal. The Services are more fully described in Attachment E, Draft Agreement.
Citizens intends to select a sufficient number of Vendors to create a panel of highly qualified resources to meet its needs. Contingent Vendors may also be selected. The selected Vendors will be required to sign a Contract substantially similar in form to Attachment E, Draft Agreement. Citizens will assign work under the Contracts as needed and based on considerations in effect at that time. Reasonable efforts will be made to share expected volumes, however Citizens cannot guarantee how much work, if any, will be made to a particular Vendor.
The RFP, including the deadline for responding, is posted on Citizens' website at https://www.citizensfla.com/solicitations . Questions regarding this solicitation should be sent to Leslie Williams, Procurement Officer at citizens.purchasing@citizensfla.com or at (850)521-8321.
All Vendors should familiarize themselves with all requirements of this solicitation before submitting a Proposal.
https://www.citizensfla.com/web/public/solicitations
Please refer to the solicitation documents which can be found at the link above for additional information and important dates.
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