Discharged Patient(s) Communication Sytem

The University of Texas M.D. Anderson Cancer Center (MD Anderson) is seeking to acquire a robust Discharged Patient(s) Communication System through a Request for Proposal (RFP) process. The selected supplier will provide an automated outreach system to 100% of MD Anderson's eligible patients within 24 hours of discharge, capturing their experience and generating alerts for clinical or service-related issues. The system must integrate with MD Anderson's Electronic Health Record, provide reporting capabilities, and support multiple language options. MD Anderson is looking for a system that will enhance patient experience, decrease the unplanned readmission rate, and increase patient satisfaction scores. The RFP outlines specific minimum requirements for the administrative, functional, and technical capabilities of the system, as well as the professional services the selected supplier must provide, including implementation, integration, training, support, and maintenance. The RFP is open to all qualified suppliers, and MD Anderson will evaluate written proposals and identify a shortlist of proposers for on-site or remote supplier presentations and product demonstrations.

The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. The contract term and any renewal options are also not specified in the RFP. Additionally, the RFP does not mention any incumbent vendors or current contractors, nor does it provide any information about existing infrastructure or technology that requires integration. The RFP also does not include any listed award values or budget ranges.