Digital communication platform
Open State & local contract opportunity Posted
- Solicitation number
- 216316
- State
- Wyoming
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Jamie Raff jamie.raff1@wyo.gov (307) 777-6721
Opportunity details come from publicpurchase.com. Updated .
About this opportunity
The Wyoming Department of Administration & Information, General Services Division is requesting proposals for an enterprise-level digital communication platform for deployment across Wyoming state agencies under RFP 0057-N, with proposals due October 29, 2026 at 2:00 p.m. Mountain Time and written questions due October 13, 2026.
The platform must support multi-channel mass communications via email, SMS, RCS, MMS, and voice messaging to both internal state employees and external citizens. High-volume capability is a core requirement: the platform must handle 60 million or more bundled SMS and RCS messages annually, with WYDOT alone generating over 56.3 million road condition messages annually. The solution must migrate approximately 1.53 million existing subscribers from current platforms without service disruption, support 33 state agencies with concurrent subscriber bases ranging from 1,300 to 150,000 depending on agency, and retain WYDOT's existing WY 511 short code. Game and Fish requires capability to send to 500,000 or more recipients simultaneously and deliver 250,000 or more complex emails within one hour with no downtime on critical communication dates. Secretary of State requires full uptime during election cycles. The platform must integrate seamlessly with Microsoft 365 and Google Workspace, provide mobile applications for iOS and Android with push notifications, and expose APIs for transactional and notification emails, SMS/RCS messaging, and SMTP relay.
Security and compliance requirements include FedRAMP Moderate or High authorization, ISO 27001, SOC 2 Type II, NIST 800-53, StateRAMP, HIPAA, CJIS, and FERPA where applicable. All data must reside within the United States. The vendor must execute a Business Associate Agreement, comply with FCC, CTIA, and TCPA regulations, and meet Section 508 and WCAG 2.1 AA accessibility standards. The vendor must carry cyber liability insurance with minimum limits of $2 million per occurrence and $2 million general aggregate.
The contract term is three years with two optional one-year extensions. The State will evaluate proposals on technical merit (1,200 points) and cost (200 points). Pricing must be submitted on four separate schedules: implementation costs tied to specific deliverables, annual maintenance and support costs with guaranteed maximum escalation, HIPAA compliance and Business Associate Agreement costs, and hourly rates for change orders. Oral presentations may occur in November 2026. Technical and cost proposals must be submitted separately as PDF, Excel, or Microsoft Office format through the Public Purchase online bidding system.
Opportunity text
The A & I Procurement Office will receive proposals for providing an enterprise-level digital communication platform suitable for deployment and management at the state level by the Department of Enterprise Technology Services (ETS) to be offered as a service to various Wyoming state agencies through the Public Purchase online bidding system. Proposals are due no later than 2:00:00 P.M. (Mountain Time) on October 29, 2026. The technical proposal and cost proposal should be uploaded as separate documents and identified as such. The technical proposal must include the Attachment A: IT Requirements, which should be fully filled out. Written questions about the procurement should be submitted through the Public Purchase online bidding system until 2:00:00 P.M. Mountain Time on October 13, 2026. Any questions received after that deadline may not be accepted or considered. Each question should be submitted individually. All responses must be uploaded completely through the Public Purchase online bidding system no later than the 2:00:00 p.m. MT due date indicated in the document. If your submission has not completely uploaded by the 2:00:00 p.m. MT deadline, the Public Purchase system will lock and your response will be incomplete and deemed non-responsive and eliminated from the evaluation process. It is the bidder/proposer's responsibility to monitor Public Purchase for answers to questions, addenda, award information or other additional information related to the solicitation. The Wyoming Procurement Office will not email, report over the phone, fax or mail this information to a bidder or proposer. Visit https://ai.wyo.gov/divisions/general-services/purchasing for a Step-by-Step guide on how to register with Public Purchase at no cost. All documents should be in PDF, Excel or Microsoft Office format.
Files
| File | Type | Posted |
|---|---|---|
| Attachment B Business Associate Agreement.docx | DOCX document | |
| Attachment A Digital Communication Platform RFP Requirements.xlsx | XLSX spreadsheet | |
| RFP 0057-N.pdf |
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