Digital Accessibility & ADA Compliance Services

The selected vendor shall provide a comprehensive solution that supports Genesee County's accessibility and compliance goals. Proposals should address, at a high level, the vendor's approach to delivering services in the following areas: A. Document Accessibility Provide solutions to improve the accessibility of digital documents, including PDFs and other formats, in accordance with applicable accessibility standards (e.g., WCAG 2.1 AA, Section 508). This may include remediation, conversion, tagging, or alternative content delivery approaches. B. Website Accessibility & Monitoring Provide tools or services to evaluate, monitor, and improve accessibility across the County's public-facing website. This may include automated scanning, issue identification, prioritization, and recommendations for remediation. C. Reporting & Compliance Support Provide capabilities for tracking accessibility status and progress toward compliance. Solutions should include reporting tools, dashboards, and exportable summaries that provide visibility into issues, trends, and improvements over time. D. User Engagement Tools (Optional) Provide optional tools that enhance public accessibility and engagement, such as guided assistance, chatbot functionality, or alternative content access solutions. E. Integration & Compatibility Solutions should integrate with existing County systems and workflows, including content management systems and document repositories, with minimal disruption to operations. F. Training & Support Provide training, documentation, and ongoing support to ensure successful implementation and long-term sustainability of the solution.