Department of State Health Services (DSHS) Public Health Regions (PHR) Public Health Electronic Health Record (PH EHR) Solutions

The Texas Health and Human Services Commission (HHSC) has issued a Request for Information (RFI) through the Department of State Health Services (DSHS) seeking a comprehensive Public Health Electronic Health Record (PH EHR) solution for its Public Health Regions (PHR). The procurement targets a Software as a Service (SaaS) system to support approximately 280 clinical and case management staff across 115 clinic locations that conduct over 60,000 annual clinic visits. The desired solution must address current challenges with manual data entry, including supporting programs for infectious disease management, immunizations, case management, and specialized health services. Key system requirements include clinical documentation capabilities, scheduling functions, insurance eligibility verification, client portals, electronic referral management, and robust interoperability with existing Texas systems for disease surveillance, laboratory testing, and Medicaid eligibility. The RFI requires vendors to submit comprehensive responses via email to Ron Hurley at Ron.Hurley@hhs.texas.gov by July 30, 2025, at 10:30 am Central Time, with the primary objective of enhancing process efficiency and improving care coordination across public health service delivery platforms.

While specific set-aside designations are not explicitly detailed in the provided documentation, the RFI suggests a technology procurement that would be open to qualified technology vendors capable of delivering a comprehensive EHR solution. The current system manages approximately 500,000 existing client records and requires integration with multiple state healthcare information systems. The procurement appears focused on finding an innovative SaaS solution that can comprehensively address the complex documentation and service coordination needs of DSHS Public Health Regions. Although the RFI is structured as an information-gathering exercise rather than a formal solicitation, it indicates significant potential for a future procurement with substantial technological and operational scope. The system's requirement for interoperability with Texas disease surveillance, laboratory, and Medicaid systems suggests a complex implementation that would likely require vendors with extensive healthcare technology experience and proven capabilities in public health information management.