Dalton State College Call Center Services
Awarded State & local contract opportunity Posted
- Solicitation number
- 56900-eRFP-000000480-2023
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- Point of contact
-
- Matthew Shiver mshiver@daltonstate.edu (706) 987-9791
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
Dalton State College is soliciting call center services for its Financial Aid and Bursar departments, with proposals due January 3, 2023.
The scope encompasses inbound and outbound call handling for the Financial Aid and Bursar offices, with capacity to answer all incoming calls to those departments as a minimum. The call center must handle inquiries from current and prospective students, parents, faculty, staff, and community members on topics including Title IV and Georgia State financial aid programs, student information maintained in Banner systems for Financial Aid and Bursar, student verification, and student accounts. The college may request the supplier to source additional departmental calls as needed.
The solicitation carries contingency language: if the University System of Georgia awards a system-wide call center contract, Dalton State College will fulfill the current year's contract but will not guarantee renewals. No contract value, term length, or performance metrics are specified in the posting.
Opportunity text
The purpose of this solicitation is to solicit call center services for Dalton State College¿s Financial Aid and Bursar departments. If the University System Georgia awards a system wide call center, Dalton State College will fulfill the current year¿s contract, but will not guarantee renewals. At a minimum, the call center Supplier must be able to answer all incoming calls for the offices of Financial Aid and Bursar. Dalton State College may request the supplier to source other phone calls from other departments as needed. Callers may be current or prospective students, parents, faculty, staff, and other members of the community. The call center Supplier will handle inbound and outbound calls. The call center Supplier will need to answer questions to callers relating to financial aid (Title IV and Georgia State minimally), student information in Banner screens for Financial Aid and Bursar, student verification, student accounts, and more.
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