Customer Experience (CX) Training Program
Closed State & local contract opportunity Posted
- Solicitation number
- INF-2026-0399
- State
- Texas
- Responses due
Opportunity facts
- Point of contact
-
- LaShanda Griggs lashanda.griggs@houstontx.gov (713) 247-1740
Opportunity details come from beaconbid.com. Updated .
About this opportunity
The City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program, with proposals due October 9, 2026.
The source materials provided do not contain substantive scope, budget, term, evaluation criteria, or timeline details. The attached Informal General Terms document requires JavaScript access to BeaconBid.com and is unavailable in excerpt form; the Scope of Work document summary references deliverables, training methodologies, participant quantities, timeline requirements, and performance metrics without disclosing the actual values. Prospective bidders must access the complete solicitation documents through the BeaconBid portal or contact the City of Houston directly to obtain project specifications, pricing structure, contract duration, set-asides or preferences, incumbent information, and evaluation criteria necessary for a pursuit decision.
Opportunity text
The City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program.Internal Reference #: ____________
Files
| File | Type | Posted |
|---|---|---|
| Informal General Terms.docx | DOCX document | |
| Customer Experience Training Scope of Work.pdf |
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