Customer Billing Services

The St. Mary's County Metropolitan Commission is soliciting competitive bids for the outsourcing of customer utility billing services, a comprehensive printing and mailing operation. The procuring agency is the St. Mary's County Metropolitan Commission in Maryland (FIPS Code 24037). The contractor will be responsible for the complete preparation, printing, and distribution of approximately 15,000 to 16,000 utility bills monthly, including all associated tasks such as invoice preparation, provision of #10 envelopes with #9 return envelopes, postage application, and transportation of bills to the post office for mailing. The St. Mary's County Metropolitan Commission will supply customer invoice data in electronic format (DAT format) to streamline the process. Key deliverables include timely and accurate bill printing and mailing services that maintain service quality and customer satisfaction. The contract posting date is April 1, 2026, with a bid due date of April 28, 2026, providing prospective contractors with 27 days to prepare and submit their proposals.

The solicitation documentation does not specify set-aside designations, disadvantaged enterprise requirements, or restrictions on eligible respondent types based on the information provided. No incumbent vendor, current contractor information, or details regarding existing infrastructure or technology integration requirements are disclosed in this procurement notice. Similarly, the notice does not include an explicit award value or budget range for this contract. Interested vendors should contact the St. Mary's County Metropolitan Commission directly for additional procurement details, technical specifications, evaluation criteria, and any other information necessary to prepare a competitive bid submission.