Crisis Line IFB OM 16-01

The California Department of Aging (CDA) has issued an Invitation for Bid (IFB) for the Ombudsman CrisisLine Answering Service contract, targeting Sacramento County and San Francisco City jurisdictions. This procurement solicits a two-year contract for crisis line services, with bids due by April 1, 2016 at 4:00 PM PDT. The bid period opened on February 22, 2016 at 8:00 AM PST, with service delivery required at the Department of Aging located at 1300 National Drive, Suite 200, Sacramento, CA 95834. The contract requires an inside delivery of services, with no loading dock available, and a final delivery date of April 6, 2016. While specific evaluation criteria are not explicitly detailed in the available documentation, the procurement appears to be seeking a comprehensive crisis line answering service with potential requirements for professional communication, rapid response, and potential specialized handling of sensitive inquiries. The solicitation is denominated exclusively in US dollars, with no alternative currency options permitted.

The provided documentation does not specify explicit set-aside designations or restrictions on responding organizations. No information is currently available regarding incumbent vendors, existing technological infrastructure, or specific integration requirements. Similarly, precise award values or budget ranges are not disclosed in the current documentation. The procurement appears to be a standard competitive bidding process open to qualified vendors capable of providing crisis line answering services. Potential respondents should carefully review the full bid solicitation document to understand complete qualification requirements, technical specifications, and potential organizational constraints. Interested vendors would need to submit a comprehensive bid that demonstrates capability to effectively manage and operate a crisis line answering service across the specified California jurisdictions.