Credit Investigation and Reporting Services

Hillsborough County Board of County Commissioners is requesting competitive quotes for credit investigation and reporting services for utility customers under ITQ-26-00335, with quotes due July 31, 2026 at 2:00 p.m. Eastern Time. Award will be made to the lowest responsive and responsible bidder. The estimated contract value is $47,200 over a two-year term.

The scope is an off-the-shelf, customizable web-based credit risk assessment system accessible 24/7 with 30-second or faster response times. The contractor must provide identity verification, credit rating determinations, customizable transaction reports, toll-free customer service, system training, credit risk analysis, and deposit recommendations. The system must comply with the Fair Credit Reporting Act and Federal Trade Commission Red Flags Rule. Delivery is required within 30 days of purchase order receipt. The WRD's Business Finance Credit Manager serves as project manager. The County will furnish hardware and software for local access; the contractor is responsible for system development, maintenance, data security, and cybersecurity compliance.

Comprehensive security and compliance requirements apply. The contractor must complete vendor security questionnaires addressing outsourcing security, software security, and AI security across NIST SP 800-53, CJIS, HIPAA, FERPA, and OWASP domains. All production and disaster recovery data centers storing County data must be located in the continental United States, with monitoring and support provided domestically. Vendors must undergo annual independent audits per SSAE16 SOC 2 or equivalent standards and comply with NIST Moderate security controls. Commercial General Liability ($500,000–$2,000,000), Automobile Liability ($300,000–$1,000,000), Professional Liability ($1,000,000 per claim), and Cyber Security coverage from Florida-authorized carriers with A.M. Best ratings of A- Class 7 or better are required, with Hillsborough County named as certificate holder and additional insured.

The contractor must submit a notarized Affidavit of Compliance certifying non-ownership by and non-control by the governments of China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria under Florida Statute 287.138. Quotes must be submitted through the County's electronic bidding system (Euna Procurement). Addendum No. 1 was issued July 14, 2026.