Consumer Assessment of Healthcare Providers and Systems (CAHPS) Member Surveys

The Montana Department of Public Health and Human Services (DPHHS) has issued an Invitation for Bid (IFB) Number DPHHS-IFB-2019-0174 for conducting Consumer Assessment of Healthcare Providers and Systems (CAHPS) 5.0H member surveys. The procurement seeks a contractor to perform comprehensive health survey services targeting Medicaid populations. Potential bidders must possess certification through the National Committee for Quality Assurance (NCQA) for CAHPS survey administration. The solicitation was released on July 24, 2018, with a bid submission deadline of August 7, 2018, specifically closing at 2:00 PM MDT. Bidders are required to review and accept the Single Point of Contact terms, submit a Bidder Cover Letter, and comply with standard contract language. The primary contact for this procurement is Jennifer Garza, who can be reached at jgarza@mt.gov or +1 406-444-2851. The state reserves the right to negotiate contract terms with the highest-scoring bidder and allows potential bidders to submit non-material exceptions to standard contract language by the designated Q&A deadline.

The solicitation does not explicitly outline specific set-aside designations or restrictions on respondent organizations. The procurement covers health-related service commodity codes, including Medicaid analysis, medical research, and professional polling/survey services. While no specific budget range is detailed in the available documentation, the state will evaluate bids based on a total bid amount approach. No incumbent vendors or existing technology integration requirements are mentioned in the provided materials. The procurement appears to be open to qualified vendors who can demonstrate NCQA certification and expertise in conducting CAHPS member surveys. The state maintains flexibility in the procurement process, indicating they may negotiate with the most advantageous bidder rather than automatically selecting the lowest-cost proposal. Potential bidders should carefully review all documentation and ensure complete compliance with the specified requirements.