Collection Agency Services

The City of Norwalk, Connecticut, through its Tax Collector's office, is conducting a Request for Proposal (RFP) for Collection Agency Services, designated as Solicitation Number 4109. The procurement seeks qualified and licensed vendors to provide comprehensive debt collection services, with detailed requirements outlined in the Scope of Work/Project Specifications. The solicitation period runs from May 20, 2022, to June 9, 2022, with a vendor Q&A period open from May 20, 2022, at 4:15 PM EDT until May 31, 2022, at 2:00 PM EDT. Two addenda were issued on May 24, 2022, and June 3, 2022, which can be accessed through the Bonfire procurement portal at https://norwalkct.bonfirehub.com/opportunities/68250. Prospective vendors must submit physical proposals by the June 9, 2022, deadline at 2:00 PM EDT, with no electronic responses accepted. The primary contact for this RFP is Sharon Conners, located at 125 East Avenue Room 211, Norwalk, CT, who can be reached at 203-854-7712 or sconners@norwalkct.org.

The RFP does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on vendor participation. No information about incumbent vendors or current contractors is provided in the solicitation documents. Additionally, there are no details regarding existing infrastructure or technology integration requirements. The document does not outline any specific evaluation criteria, award values, or budget ranges for the debt collection services. Interested vendors must thoroughly review the full solicitation documents available on the Bonfire platform to understand the complete scope of work and submission requirements. The RFP appears to be open to all qualified vendors who can demonstrate the capability to provide effective debt collection services for the City of Norwalk's Tax Collector's office, with the jurisdiction being Fairfield County, Connecticut.