Cloud Based Phone System

The Massachusetts Convention Center Authority is soliciting sealed proposals for the supply, installation, training, and support of a cloud-based phone system to replace their current on-premise Avaya system. The selected vendor will be expected to propose a comprehensive solution, assist with the implementation, and provide training, documentation, and knowledge transfer to the Authority's staff. Key objectives include migrating the existing phone system to a cloud-based platform and ensuring a seamless transition. Interested vendors must submit their proposals by the due date of April 24, 2019. The Authority will evaluate the proposals based on the qualifications of the vendor, the proposed solution, and the overall cost-effectiveness of the offering.

The procurement does not appear to have any set-aside designations or restrictions on the types of organizations that can respond. The Authority has not provided any information on incumbent vendors or current contractors, nor have they indicated the existence of any specific infrastructure or technology that requires integration. While the announcement does not specify an award value or budget range, cloud-based phone systems can typically range from moderate to significant investment, depending on the scale and complexity of the implementation.