Cityworks to Unity Implementation

The City of Denton, Texas is requesting proposals for end-to-end implementation services for the Trimble Unity Maintain powered by Cityworks asset management system, with proposals due September 23, 2026.

The scope encompasses business process analysis of current Cityworks utilization within the Water Department and configuration and implementation across five target departments: Water Utilities, Streets, Drainage, Traffic Operations, and Parks and Recreation. Core deliverables include asset class configuration for Water, Wastewater, Drainage, Streets, Traffic, and Parks assets; mobile field operations setup via Trimble Unity Field; data migration from legacy systems (InforEAM, OpenGov Cartegraph, Micro Main, and other departmental applications); integration with existing software including 311, AVL, Pioneer, and ESRi ArcGIS workflows (with transition from version 11.1 to 11.5); comprehensive training and documentation; and implementation support services including project management and organizational change management. The City currently operates SQL Server 2022 and Windows Server 2022, and the awardee must integrate with Harris/Northstar Utility Billing. The proposal must detail cost breakdowns across project management, installation and configuration, data conversion, interface development, training, and post-implementation support, along with ongoing support pricing including help desk services, support hours in Central Standard Time, escalation procedures, and response time commitments.

Evaluation is weighted: approach and implementation methodology (30 points), ongoing technical support and SLA terms (20 points), proposer experience with similar implementations (20 points), and cost (30 points). Proposers must provide at least five references, with three demonstrating Cityworks implementation experience and three from implementations within the last three years. The City does not anticipate dedicating full-time staff to implementation and will participate in bimonthly steering committee meetings and weekly status updates throughout the project duration.