Carolina Performing Arts Ticketing and Customer Relationship Management System

The University of North Carolina at Chapel Hill, through its Carolina Performing Arts (CPA) division, is soliciting proposals from qualified vendors to provide a comprehensive ticketing and customer relationship management (CRM) system. The selected system will be used for CPA's box office operations, customer transactions, donor tracking, revenue projections, and sales and customer information reporting. Key requirements include the ability to organize customer and sales data, provide robust reporting and data analytics capabilities, and integrate with various communication and marketing tools. Vendors must submit their offers electronically by May 14, 2024, at 3:00 PM ET. The University plans to select finalists by May 30, 2024 and conduct interviews, oral presentations, and/or product demonstrations from June 13-18, 2024. The initial contract term is 4 years, with the University having the option to renew for up to three additional 2-year terms.

The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. The University has not listed any incumbent vendors or current contractors, and the RFP does not provide information on existing infrastructure or technology that requires integration. The RFP also does not include any details on possible award values or budget ranges.