C000889 ServiceNow Softwrare Renewal

The state of New York, specifically the Information Technology Services (ITS), is pursuing a single-source contract renewal with Quality and Assurance Technology Corp (QnA Tech) for ServiceNow Software support. This procurement is a one-year renewal for the ITSM helpdesk system, which provides incident management services across all executive agencies in New York State. The contract, identified as C000889, has been exempted from standard procurement advertising requirements under Chapter 862 of the Laws of 1990, with approval from the Office of the State Comptroller. The contract term is set for June 10, 2025, through June 9, 2026, and will cover all New York State counties. The procurement has been granted a specific exemption (CRER Approval # OFT01-0000273-1380000) due to its classification as a single-source award, with the solicitation posted on June 12, 2025, and an advertisement end date of June 20, 2025.

The contract appears to be specifically targeted to Quality and Assurance Technology Corp, with no explicit set-aside designations or restrictions for disadvantaged enterprises mentioned in the documentation. As a sole-source procurement, competitive bidding processes have been waived, indicating a direct negotiation with the incumbent vendor. The contract supports an existing technological infrastructure, specifically the ServiceNow Software ITSM helpdesk system, which suggests continuity of current technological solutions. While specific award values are not disclosed in the provided documentation, the renewal indicates an ongoing technological service critical to executive agency operations. Any questions or comments regarding this sole-source procurement are to be directed to the contracting agency's designated contact person. The procurement covers incident management services across all New York State counties, implying a comprehensive technological support framework for state executive agencies.