Behavioral Health Call Center
Closed State & local contract opportunity Posted
- Solicitation number
- RFP-RC-2024-027
- State
- New York
- Responses due
Opportunity facts
- Jurisdictions
Updated .
About this opportunity
The Rockland County Department of Mental Health is issuing a Request for Proposal (RFP) to establish the Rockland County Behavioral Health Helpline, which will be available 7am to 11pm, 7 days per week, and serve as a single-point-of-contact phone number for Rockland residents experiencing a behavioral health crisis or in need of information and referrals to services within the Rockland County Behavioral Health System of Care. The RFP is funded through Opioid Settlement funds and Rockland County local funding, and it is anticipated that the resulting contract will be awarded to a single contractor who will establish and oversee this service. The RFP has a due date of May 2, 2024, and a pre-proposal meeting is scheduled for April 10, 2024, on MS Teams. The contract term is for 3 years, with two 1-year options.
This RFP is not designated as a Service-Disabled Veteran-Owned Set Aside. No information is provided regarding any incumbent vendors or current contractors, or existing infrastructure or technology that requires integration. The RFP does not specify a budget range or award value, but indicates that Opioid Settlement funds and Rockland County local funding will be used to fund the contract.
Opportunity text
PURPOSE OF REQUEST FOR PROPOSAL (RFP)
The Rockland County Department of Mental Health is issuing an RFP to establish the Rockland County Behavioral Health Helpline (Helpline) in Quarter 2 of 2024 using Opioid Settlement funds and Rockland County local funding. The Helpline will be available 7am to 11pm, 7 days per week and will be a single-point-of-contact phone number for Rockland residents who are experiencing a behavioral health crisis and need immediate support, or who need information and a referral to services within the Rockland County Behavioral Health System of Care. It is anticipated that this RFP will result in a contract awarded to a single contractor who will establish and oversee this service.
IMPORTANT NOTICE - Bid Distribution:
Vendors interested in obtaining the official version of the solicitation may register to download the solicitation at: https://rocklandgov.bonfirehub.com/portal.
The County of Rockland officially distributes bidding documents through the Bonfire System. Copies of bidding documents obtained from any other source are not considered official copies. Only those vendors who obtain bidding documents from the Bonfire Portal are guaranteed to receive all attachments, drawings or addendum information, if such information is issued.
Service-Disabled Veteran-Owned Set Aside: No
Due date:05/02/2024 3:00 PM
Pre-Proposal Meeting 4/10/24 10:00 AM on MS Teams
Contract term: 3 Years w/2-1 year options
County(ies): All NYS counties
Location: Various
Business entities awarded an identical or substantially similar procurement contract within the past five years:
N/A
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