B150012

California State University, Sacramento is seeking a comprehensive Client Relations Management (CRM) Software solution for their Student Service Center through a competitive bidding process identified as Bid #B150012. The procurement targets an enterprise-level CRM system designed to support a one-stop service model for students and the Sacramento State community, enabling users to find answers to frequently asked questions, submit documentation, and receive comprehensive customer service. Interested vendors must complete online registration at www.csus.edu/proc and specifically select category #20846 for Computer Software. After registration, vendors are required to email Chris Wessendorf at cwessend@csus.edu with detailed company information, using the exact subject line "Request Copy of Bid #B150012." The solicitation was posted on February 11, 2016, with proposals due by March 17, 2016. Vendors are explicitly instructed not to request bid documents until after completing the mandatory registration process.

While specific set-aside designations or disadvantaged enterprise requirements are not explicitly detailed in the available documentation, the procurement appears to be open to qualified technology vendors specializing in enterprise CRM solutions for educational institutions. The procurement covers two California jurisdictions: Sacramento County and San Francisco City, suggesting potential broader implementation scope. No incumbent vendor information or specific budget range is provided in the current documentation. The system will require integration capabilities with existing university infrastructure to support the Student Service Center's comprehensive service model. Vendors will need to demonstrate technical expertise in developing scalable, user-friendly CRM software specifically tailored to educational service environments. Successful respondents should expect to provide a robust, flexible software solution that can efficiently manage student interactions, documentation, and service requests across multiple communication channels.