After hours telephone answering and coverage service
Open State & local contract opportunity Posted
- Solicitation number
- RFP - 26A - 202608137
- State
- Maine
- Responses due
Opportunity facts
- Point of contact
-
- Summer Carter summer.jc.carter@maine.gov (207) 626-8839
Updated .
About this opportunity
The State of Maine is soliciting proposals for after-hours telephone answering and coverage services, with proposals due October 23, 2026. The service covers non-business-hours call reception, message taking, emergency call routing, and administrative support for state agencies.
The scope requires a qualified service provider to handle incoming call management during after-hours periods and route emergency calls appropriately. Vendors must demonstrate capability to meet Maine's communication requirements, maintain service quality standards, and comply with state procurement regulations.
Pricing must include call handling rates, monthly service fees, and charges for any specialized services. The contract is anticipated to begin upon award and execution, with an initial term and potential renewal options to be negotiated based on performance and budgetary considerations. Funding derives from the state budget allocation for administrative support services.
Files
| File | Type | Posted |
|---|---|---|
| RFP 202608137After Hours Telephone Service_FINAL.docx | DOCX document |
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