Administration of the City of Troy's Worker's Compensation and Section 207A & 207C Programs

The City of Troy, NY is seeking qualified agencies to provide comprehensive administration of its Worker's Compensation and Section 207A & 207C Programs through a Request for Proposal (RFP) issued by the Bureau of Contracts & Procurement. The procurement targets services for approximately 600 full and part-time employees, with coverage extending to roughly 1,000 active and retired employees. Proposed services include extensive claims administration responsibilities such as initial injury reporting, board filing, wage determination, bi-weekly payments, medical bill review, treatment authorization, and injury prevention strategies. The contract term spans from January 1, 2026, through December 31, 2029, with a potential two-year extension upon mutual agreement. Key deadlines include questions being due by October 21, 2025, at 12:00 PM, and proposals due on November 3, 2025, at 12:00 PM EST. Proposers must submit one original and four copies of their proposal to the City Comptroller's Office. The selected agency will be responsible for detailed monthly and quarterly reporting on claims status, payments, and reimbursements, with an emphasis on comprehensive case management and proactive safety awareness programs.

The procurement is not designated as a Service-Disabled Veteran-Owned Set Aside, indicating open competition for qualified agencies. The current known contractor for an identical or substantially similar procurement is Benetech, Inc. While specific budget ranges are not explicitly detailed in the available documentation, the RFP requires proposers to outline all fees and potential expenses, with a strict stipulation that no additional fees can be charged without prior written consent from the City. The procurement covers all New York State counties, suggesting a broad geographical scope for potential service providers. The comprehensive nature of the required services implies that proposers must demonstrate significant expertise in workers' compensation administration, claims management, legal coordination, and safety program development. Potential respondents should be prepared to provide a detailed cost structure, demonstrate proven experience in similar municipal workers' compensation programs, and showcase their ability to manage complex claims administration across a diverse employee population.