9-1-1 Quality Assurance

Escambia County Public Safety is soliciting quotes for Emergency Communications 9-1-1 Quality Assurance reviews for Fiscal Year 2026, covering the period from October 1, 2025, to September 30, 2026. The Request for Quotes (RFQ) seeks a vendor to perform comprehensive monthly quality assurance evaluations of Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) communications. Specific requirements include conducting 100 EMD and 50 EFD call report evaluations monthly, with two annual on-site visits. Vendors must be authorized NICE Inform software providers with evaluators certified in EMD-Q or APCO CTO, and capable of providing local support within 4 hours of software issues. The solicitation was released on September 18, 2025, with questions due by September 22, 2025, and response submissions required electronically through OpenGov Procurement by September 25, 2025, at 12:00 pm. Evaluation criteria will likely include the vendor's ability to provide sample QA reports, demonstrate EMD/EFD Quality Assurance experience, and meet technical and certification requirements.

The procurement appears to have no specific set-aside designations or restrictions on respondent types. Vendors must submit proof of Sunbiz registration, a W-9, and a current Nice Inform authorization letter. A certificate of insurance listing Escambia County as an additional insured for work performed on county property will be required. While specific budget ranges are not explicitly stated, the pricing structure is based on unit costs for EMD evaluations, EFD evaluations, and on-site visits. The contract will cover a full fiscal year, suggesting a potential annual value that would be determined by the proposed unit pricing and volume of required evaluations. The procurement appears focused on selecting a technically qualified vendor with demonstrated expertise in emergency communications quality assurance, rather than being primarily price-driven.