54-TJK-09-PR33292 custodial operations and maintenance of rest areas

The North Carolina Department of Transportation (NCDOT) Division 9 is soliciting bids for custodial operations and maintenance services at a pair of rest areas located on Interstate 40 in Davie County, approximately eighteen miles west of Winston-Salem, at mile marker 177. This Request for Proposal encompasses comprehensive janitorial and grounds maintenance services for both eastbound and westbound rest area facilities, including service buildings, utility and storage structures, vending facilities, picnic areas, and water and sewer systems. The contractor must provide full-time staffing from 7:00 AM to 11:00 PM (sixteen hours daily, seven days per week) with mandatory supervision, comprehensive daily and weekly cleaning schedules, emergency repairs, grounds maintenance, and recycling operations. Required qualifications include a minimum of three professional references demonstrating relevant janitorial maintenance experience, submission of a detailed operations plan, national criminal background checks for all employees, and proof of $5,000,000 in general liability insurance coverage. Bidders must submit both a lump-sum annual bid and a monthly rate for reduced staffing scenarios, with failure to provide both resulting in automatic bid rejection. The contract is scheduled to commence July 1, 2026, and conclude June 30, 2027, with potential extensions of up to two additional one-year periods at NCDOT's discretion. Bid questions must be submitted by March 19, 2026, at 5:00 PM, with bids due and publicly opened on April 8, 2026, at 2:00 PM, with anticipated award within thirty days of bid opening.

There are no MBE/WBE set-asides or disadvantaged enterprise restrictions for this procurement. Mandatory minimum wage rates are $15.37 per hour for attendants and $20.37 per hour for supervisors, effective July 1, 2026, and the contractor must provide a performance guarantee equal to five percent of monthly compensation for the first year, to be withheld from payments and refunded upon satisfactory contract completion. The contract includes detailed compensation reduction schedules for non-compliance with requirements such as insufficient staffing, failure to maintain uniforms, incomplete repairs, inadequate supplies, unsafe conditions, and documentation falsification. Contractors must comply with all state and federal nondiscrimination and Title VI requirements. The estimated annual visitation is 697,352 people, with water usage averaging 2.87 gallons per person at the eastbound location and 2.78 gallons per person at the westbound location, providing metrics for operational planning. The Department reserves the right to suspend or terminate the contract due to inadequate funding, acts of God, or service discontinuation with thirty days written notice. Specific award values or budget ranges have not been disclosed in the available documentation.