26RFP1645430A-KM Alternative Senior Transportation Services

Fulton County, Georgia's Department of Senior Services is soliciting proposals under RFP 26RFP1645430A-KM for Alternative Senior Transportation Services for eligible ambulatory seniors aged 60 and above, with a pre-proposal web conference on October 28, 2026 at 10:00 a.m. and proposals due November 16, 2026 at 11:00 a.m. through BidNet Direct. The evaluation includes a 5% Local Preference for businesses with a staffed, fixed physical location within Fulton County held for at least one year before proposal submission, and a 2% Service Disabled Veterans Business Enterprise preference for certified businesses that are 51% owned and controlled by service-disabled veterans.

The contractor must coordinate and administer transportation for eligible seniors by partnering with Transportation Network Companies such as Uber and Lyft, or any combination of providers. Up to ten one-way trips per month per eligible senior are offered, with a $1.00 cost-share per trip. Acceptable models include broker services, direct TNC platform, phone-dispatch concierge, assisted-ride provider, managed transportation platform, or a hybrid. The platform must support trip scheduling, real-time vehicle tracking, estimated arrival times, trip status updates, and automated cost-share processing. Service requires both mobile app booking and reservationist-assisted scheduling through a staffed reservation center open Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding County-recognized holidays. Operations must be established within four weeks of Notice to Proceed unless the Department of Senior Services approves otherwise. Contractors must carry insurance from carriers rated at least A- X by A.M. Best, comply with the Georgia Security and Immigration Compliance Act including E-Verify registration, and submit monthly reporting by the sixth calendar day of the following month.

The contract commences on execution in 2027 and ends December 31, 2027, with two optional one-year renewals for 2028 and 2029, each subject to annual Board of Commissioners approval and budget appropriations. Place of performance is Fulton County. The evaluation allocates 100 points: Project Approach 20%, Qualifications of Key Personnel 20%, Relevant Project Experience/Past Performance 20%, Availability of Key Personnel 18%, Local Preference 5%, Service Disabled Veterans Preference 2%, and Cost Proposal 15%. Work category availability targets are 11.49% MBE and 2.62% FBE. Tentative oral interviews are scheduled for December 9, 2026.