2623313 - maintenance support - for hardware data center

The State of California is soliciting bids through Request for Bids RFB-IS-26200769 for comprehensive maintenance support services for hardware data center infrastructure. This procurement encompasses preventive maintenance, corrective maintenance, emergency support, and technical assistance for data center equipment including servers, storage systems, networking equipment, and related hardware components. Bidders must deliver regular maintenance schedules, detailed incident reporting, system monitoring, spare parts management, and technical documentation as defined in the Statement of Work. The contract establishes specific service level agreements with defined response times for various incident categories, availability targets, mean time to repair specifications, and quality assurance protocols that vendors must meet and maintain throughout the contract term. Qualified vendors must demonstrate technical expertise, financial stability, and the capacity to manage mission-critical data center maintenance obligations. Bidders are required to submit proposals by April 15, 2026, with the posting date of March 31, 2026, providing a fifteen-day response window. Submission requirements include a Certificate of Insurance demonstrating adequate coverage for data center maintenance operations, completion of all required California purchasing forms outlined in Appendix A, and review of the specific hardware inventory detailed in the Hardware List attachment to accurately estimate labor, parts, and service delivery requirements.

The solicitation includes a Certified Business Enterprise (CBE) form designation, indicating potential set-aside opportunities or participation goals for disadvantaged enterprises, though specific percentages and requirements would be detailed in the CBE exhibit documentation. Bidders must submit certificates of insurance prior to contract award, documenting general liability, equipment coverage, and other protections relevant to hardware data center maintenance operations. The pricing structure for maintenance support services will be established through the competitive bidding process, with costs typically structured as fixed monthly or annual rates based on the scope and volume of hardware systems covered, though specific budget ranges and award values are not detailed in the available solicitation materials. The contract funding derives from the State of California's operational budget allocations for data center infrastructure support. Prospective vendors should review all accompanying documentation, including the full RFB, Statement of Work, hardware list, and incumbent contractor transition requirements, to ensure comprehensive and compliant bid preparation for this critical infrastructure maintenance opportunity.