25-RFP-001 Managed IT Services

The City of Dawsonville, Georgia, located in Douglas County, is seeking proposals for a comprehensive Managed IT Services contract through RFP #25-RFP-001. The procurement aims to secure a qualified Information Technology (IT) firm to provide recurring monthly technology support services, including a trouble ticketing system, help desk support, remote and onsite support, data encryption, document management, backup and recovery, security monitoring, and endpoint protection. Key deliverables encompass comprehensive network and infrastructure management, Microsoft 365 administration, software licensing, and security awareness training. The proposal evaluation will utilize a weighted scoring system, with 35% allocated to firm and team experience, 35% to project cost, 15% to firm location, 10% to project execution, and 5% to understanding of RFP materials. Proposals are due on May 22, 2025, at 11:00 a.m. EST, with respondents required to submit one original and four copies of their proposal, including separate qualifications and cost proposal packages. The initial contract term will be one year, with potential annual renewals, and the city reserves the right to terminate the contract with 90 days written notice.

The RFP does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises, though the City of Dawsonville indicates it is an equal opportunity service provider and employer. Proposers must complete contractor forms, submit non-collusion affidavits, and provide E-Verify compliance documentation. While no specific budget or funding sources are detailed in the available documents, the comprehensive nature of the services suggests a substantial annual investment in IT infrastructure management. The proposal requires detailed cost submissions across multiple service categories, including onboarding, firewall management, server and switch monitoring, wireless access point services, workstation management, Microsoft licensing, Mimecast S2 licensing, offsite data backup, and security awareness training. Interested vendors can obtain proposal specifications online at www.dawsonville-ga.gov or by contacting the City Clerk at clerk@dawsonville-ga.gov. No information about incumbent vendors or existing technology infrastructure was provided in the available documentation.