24 Hour Video Call Center for Parking Garage

The City of Asheville, North Carolina is seeking a vendor to provide a 24-hour call center for their customers to utilize when in need of assistance at all parking garage exits and entrances. The City has issued a Request for Proposals (RFP) for this 24-Hour Video Call Center Project. The selected contractor will be required to provide the necessary equipment and services to operate this call center. Key objectives include ensuring customers have access to assistance at all hours of the day. The RFP provides details on the procurement schedule, including a non-mandatory pre-proposal meeting, the deadline to submit questions, the proposal due date of July 15, 2024, and the planned project start date. The City reserves the right to reject any or all proposals and to waive informalities.

The City's Asheville Business Inclusion Policy will apply to this procurement, and proposers are invited to show proof of MWBE status and become certified with the City as an MWBE vendor. The RFP does not provide information on any set-aside designations, incumbent vendors, or award values. However, the City emphasizes its commitment to promoting diversity and inclusion in its contracting opportunities.