23-301 RFP Consultant Services to Develop Human-Centered Design Practices that Include User Experience, Workflows, and Processes in Support of the DMV¿s Modernization Journey

The awarded contractor agrees to provide the Department of Motor Vehicles (DMV) all labor, tools, materials, equipment, and travel necessary to perform consultant services to develop human-centered design practices that include user experience, workflows, and processes in support of the DMV¿s modernization journey for the term of the Agreement. See Exhibit A, Scope of Work, for a complete description of services. Refer to the Proposer Requirements and Information section of the RFP for details on requirements. The DMV will make available a Bidders¿ Library containing reference and supporting documentation that potential proposers may review and use to prepare its proposal. Potential proposers are encouraged to review the information in the Bidders¿ Library to gain a thorough understanding of the DMV¿s VR and DL modernization efforts. To be granted access to the Bidders¿ Library, a potential proposer shall submit a request via email to the contact person indicated on the cover page of the RFP package no later than the date and time specified in the Schedule of Events. The potential proposer will be required to complete and submit a Confidentiality Statement prior to receiving access to the Bidder¿s Library. The anticipated term of this Agreement is for nine (9) months with a DMV option to extend for up to an additional eighteen (18) months. Questions are due by 4:30 p.m. on 5/21/24. Answers will be posted by 4:30 p.m. on 5/23/24. Proposals are due by 11:00 a.m. on 5/28/24 and must be EMAILED to DMVBIDS@dmv.ca.gov.