2027 License Renewal, Service, and Support for “Priority Dispatch System"

The City of Jacksonville, Florida is soliciting bids through Invitation to Quote 18323-27 for 2027 license renewal, service, and support of Priority Dispatch Corporation's Priority Dispatch System for the Jacksonville Fire and Rescue Department, with bids due November 3, 2026 at 4:00 p.m. Eastern.

The solicitation covers two line items of 18 units each for annual maintenance, one for the Medical division and one for the Fire division. Each covers license renewal, service, and support for ProQA, AQUA, and Cardsets, plus technical support and upgrades. Awards go to the lowest responsive, responsible bidder on an all-or-none basis, and bidders must respond on all items to be considered.

The service period runs January 1 through December 31, 2027, with four optional one-year renewal periods. The contract is a one-time purchase order with fixed quantities, delivered to 214 North Hogan Street, 9th Floor, Jacksonville, Florida 32202. Pricing must remain firm for the initial contract year. Later escalation or de-escalation requires documentation of Consumer Price Index changes or industry-wide increases and City approval. The City reserves the right to use state contracts or other governmental agency agreements for the same items and to reject any or all bids.

Bidders must carry commercial general liability with minimum limits of $2,000,000, workers' compensation, and professional liability coverage. They must certify compliance with E-Verify, nondiscrimination provisions, and conflict-of-interest standards. Submissions are transmitted electronically through the 1Cloud Supplier Portal. The solicitation is subject to the City's Solicitation Silence Policy, which restricts oral communications about the bid to designated procurement staff. Payment is due 45 days after invoice receipt, and invoices must include purchase order numbers, item descriptions, quantities shipped, unit prices, and extended totals.