20260624 - Enterprise Phone Replacement
Closed State & local contract opportunity Posted
- Solicitation number
- US.252010
- State
- Pennsylvania
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
Opportunity details come from pennbid.bonfirehub.com. Updated .
About this opportunity
Susquehanna Regional Transportation Authority (SRTA, dba rabbittransit) issued RFP 20260624 for a turnkey enterprise phone replacement, with proposals due October 14, 2026 at 2:00 PM through PennBid.net. The procurement covers all labor, hardware, software, licensing, implementation, configuration, testing, training, and support needed to replace SRTA's Cisco Unified Communications Manager platform and associated administrative desk phones. All proposals and contracts are subject to Commonwealth and Federal law and to the financial assistance contract between the Federal Transit Administration and the Pennsylvania Department of Transportation.
Scope is 205 desk phones, including 20 spares and growth units, deployed across roughly 10 locations in twelve Pennsylvania counties, with York, Harrisburg, Gettysburg, King Street, Chambersburg, and Carlisle named. Addendum 2, the newest and final version, requires native point-to-point video calling on all 205 physical desk phones without separate softphone applications. It also requires integration with the Bogen PCM2000-series analog paging system at York, local survivability for internal dialing during WAN or Internet outages, porting of approximately 280 DIDs across two service accounts, voicemail-to-email with audio files and transcriptions through Microsoft 365, and support for three existing Comcast PRI trunk groups. Support must be available 24/7 with a 30-minute initial response for critical incidents. Training must follow a train-the-trainer model with reusable materials. The NICE CXone call center platform must remain operational and is excluded from scope, as are Microsoft Teams Rooms video conferencing and fax services.
The pricing form requires all-inclusive pricing separated into installation and deployment milestones, maintenance, and subscription components over a five-year base term. Initiation milestone cannot exceed 10 percent of total installation cost, and the final milestone must be at least 10 percent. Pricing must remain valid for 120 days after the proposal due date. No contract value is stated in the source.
The pre-bid meeting was held September 15, 2026. Addendum 1 issued clarifications that day, and Addendum 2 followed as the final addendum. Site visits to locations beyond the primary York building were available on request through PennBid. Proposers were required to designate a single qualified project manager and provide references for similar projects.
Opportunity text
Request for Proposals 20260624 - Enterprise Phone Replacement The Susquehanna Regional Transportation Authority (SRTA), dba rabbittransit is requesting Proposals for the services described as follows. The Authority will receive proposals for all labor, supervision, project management, hardware, software, licensing, implementation, configuration, testing, training, support, and related services necessary to replace SRTA's existing Cisco Unified Communications Manager platform and associated administrative desk phones. The NICE CXone Customer Service call center platform is outside the scope of this solicitation and must remain operational and unaffected throughout implementation. Please review the complete Solicitation to determine if your services are suitable. Proposers are invited to submit responses describing your firm's capabilities believed to satisfy SRTA's specialized needs described within this Solicitation. SRTA/rabbittransit serves and maintains locations in Adams, Columbia, Cumberland, Dauphin, Franklin, Harrisburg City, Montour, Northumberland, Perry, Snyder, Union and York Counties. All proposals and contracts are subject to all applicable Commonwealth and Federal laws and to a financial assistance contract between the Federal Transit Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT). All costs incurred by Proposers in the development of their proposals in responding to this RFP are the sole responsibility of the Proposers. No such costs will be reimbursed by the Agency. Furthermore, Proposers must not include such costs as part of their cost proposals to perform any work described in this RFP. Please obtain the full specification by sending visiting PennBid.net All materials, questions, addenda, and submissions will be addressed via the PennBid.net platform. Due: 2:00 PM October 14, 2026 SRTA hereby notifies all proposers that in regard to any contract entered into pursuant to this RFP advertisement or solicitation, disadvantaged business enterprises (DBE's) will be afforded full opportunity to submit proposals in response and will not be subjected to discrimination on the basis of race, color, sex or national origin in consideration for an award. The Authority reserves the right to postpone, accept or reject any and all proposals and to waive any informality in the RFP process as the Authority deems in any of its own best interest. Proposals received after the specified closing time will be considered late proposals and will not be evaluated for award. Misdirected submittals will not be accepted.
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