2025 NEORFC Image Recognition Software User Licens

Cuyahoga County Department of Public Safety and Justice Services is requesting proposals for eight one-year licenses to a web-based image recognition platform on behalf of the Northeast Ohio Regional Fusion Center, with responses due November 18, 2026. The mandatory minimum of at least 99% rank-1 identification accuracy per NIST 1:N investigative evaluation benchmarks is the principal capability filter.

The platform must search public-facing social media and open-source images across the open web and multiple social platforms, and it must process surveillance footage and lower-resolution or partially obstructed facial images. It must also collect and organize image-based searches with clear audit trails, create and share custom image galleries with other agencies, and provide automated alerts and saved searches. Required service support includes hosting with daily offsite backups, unlimited training and support by telephone and email, system upgrades, and a manufacturer's warranty. Bidders must carry cyber risk insurance and technology professional/errors and omissions insurance, each at $3 million per occurrence and aggregate. Other required coverage includes commercial general liability at $1 million per occurrence, business automobile liability at $1 million combined single limit, umbrella/excess liability at $3 million per occurrence and aggregate, and workers' compensation. Cuyahoga County must be named as an additional insured on a primary and non-contributory basis. The awarded contractor must register with the Cuyahoga County Inspector General.

The County may terminate the one-year purchase with thirty days' written notice at any time during the year, with no early termination fees. The County will award a single vendor based on total cost and ability to meet the scope of work and service support requirements.