2020-04 Inmate Telephone, Video Visitation, & Informational Kiosk Sytem

Dunn County, Wisconsin is seeking proposals for a comprehensive Inmate Telephone, Video Visitation, and Informational Kiosk System for the Dunn County Jail, a 160-bed facility with an average daily population of 84 inmates. The Request for Proposal (RFP) 2020-04 requires a turnkey system that includes 23 inmate telephone sets, 12 video terminals and inmate information kiosks, and two video visitation kiosks in visitation booths. The system must provide officer-focused web-based interfaces, allow only outgoing inmate calls with 15-minute limits, support Friends and Family features, include advanced fraud management, and enable comprehensive call monitoring with 180 days of online storage. A mandatory site visit was scheduled for September 2, 2020, with questions due by September 9, 2020, and proposals due October 1, 2020, by 2:00 p.m. The evaluation criteria will allocate 20% to agency qualifications, 30% to scope of services, 10% to financial information, and 40% to revenue proposals. The contract term is five years, beginning November 15, 2020, with potential two one-year renewals, and installation must be completed within 60 days of contract award.

No specific set-aside designations or restrictions for disadvantaged enterprises were mentioned in the documentation. The RFP requires proposers to submit references from at least three similar projects in Wisconsin where they served as the prime contractor, along with full disclosure of lawsuits filed in the past five years. The current system appears to be operated by Legacy Inmate Communications, as evidenced by the commission reports included in the addenda. The existing infrastructure generates substantial revenue, with telephone calls producing $7,512.30 in total call revenue and $4,657.63 in commissions during a recent three-month period, and video visits generating additional income through remote visit fees. While no specific budget range was explicitly stated, the system must include comprehensive features such as 24-hour customer service, quick repair response times (24 hours for normal requests, 8 hours for emergencies), remote diagnostics within four hours, and all maintenance and software diagnostics provided at no cost to the county. The revenue proposal will be a critical component of the evaluation, suggesting that the county expects the system to generate ongoing financial returns.