15HBEHSDPHBHCSQ:e-Licensing RFI

The Executive Office of Health and Human Services on behalf of the Department of Public Health, Bureau of Health Care Safety and Quality (DPH BHCSQ) is seeking information on products and services that can enable the processing and issuance of licenses to qualified healthcare professionals and facilities. This Request for Information (RFI) is related to a potential future procurement for a healthcare license registration and credentialing system. The RFI seeks responses on features such as a secure online portal, data transfer capabilities, audit tracking, and performance reporting. The current licensing system is provided by System Automation, and the main issues are long-term application stability and reliability, slow application performance, and inaccurate accounting functions. The new system should integrate with various third-party systems, provide functionality to associate and manage complaints against licensees or registrants, and have the flexibility to limit manual intervention based on business workflows. Responses to the RFI are due by January 23, 2015, and the Commonwealth reserves the right to request formal presentations and additional information from respondents.

The RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond. The current licensing system is provided by System Automation, but the RFI does not indicate whether they are the incumbent vendor. Funding for the full e-licensing solution has not been allocated at this time, and the Department of Public Health will look to current sources for funding and seek additional sources as necessary. The RFI solicits high-level information on costs for project implementation, customization, maintenance, and technical training, as well as any third-party relationships or dependencies.