00473/software/for user journey mapping analysis-see t-specs

The State of California is soliciting competitive bids for software solutions designed to support user journey mapping and analysis capabilities through Request for Bids (RFB) RFB-IS-26200962-1, with proposals due by May 22, 2026. The procurement seeks a comprehensive software platform capable of conducting detailed user journey mapping and analysis across multiple touchpoints and platforms, with functional requirements including data collection, user behavior tracking, journey visualization, and analytical reporting. The solution must integrate seamlessly with existing state systems and support multiple user roles with appropriate access controls and permission management. Required technical qualifications include demonstrated expertise in user experience design, data analytics, and system integration, along with the ability to meet specified performance standards for response times, uptime availability, and data processing capabilities. The software platform must comply with California state data protection regulations and security standards, including encryption protocols and user authentication mechanisms, while supporting scalable architecture to accommodate growth in user base and data volume. Deliverables include system maintenance, technical support, training provisions, and comprehensive documentation standards necessary for successful deployment and ongoing operations. Evaluation criteria encompass technical competency, compliance with functional and technical specifications, system performance capabilities, security compliance, and the vendor's ability to provide adequate support and training resources.

The solicitation documentation indicates that Certified Business Enterprise (CBE) certification may be relevant to bidder qualification and eligibility, with a dedicated CBE form included as part of the required submittal package. All prospective bidders must complete and submit mandatory Declaration Forms and Appendix A Purchasing Required Forms as part of their proposal response, certifying their qualifications and compliance with applicable California state regulations and purchasing requirements. The procurement documents reference integration requirements with existing state infrastructure and systems, indicating that successful vendors must demonstrate compatibility with current state technology environments. While specific budget allocation amounts are not detailed in the available solicitation summaries, the procurement framework establishes that pricing structures, contract terms, and any small business or diversity set-asides will be determined through the competitive bidding evaluation process. An ISPR Exhibit has been included in the solicitation package, though detailed content from this document was not available for comprehensive review. Interested vendors should thoroughly review all supporting documentation and technical specifications to understand the complete scope of requirements before submitting proposals by the May 22, 2026 deadline.