Objectives:
- Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility. Proposals will use technology-based tools to help improve the customer experience and access to SNAP.
- Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility. Proposals will employ technology to maintain or improve service levels, ease administrative burden, and incorporate lessons learned about effective use of technology and new ways of working from the COVID-19 pandemic.
- Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs. Proposals will improve access to benefits for eligible populations and improve State administration between programs, as allowable by program requirements.