Unaccompanied Alien Children Office of the Ombuds National Intake Hotline
Past New Requirement Updated
- Agency
-
Office of the Assistant Secretary for Administration
Department of Health and Human Services
- Solicitation expected
- Not on record
- Estimated value
- $1,500,000 to $3,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Department of Health and Human Services Office of the Assistant Secretary for Administration is procuring contractor-operated National Intake Hotline services for the Unaccompanied Alien Children Office of the Ombuds (UACOO), an independent office within the Administration for Children and Families responsible for receiving, reviewing, investigating, and resolving confidential reports and inquiries regarding the Office of Refugee Resettlement's implementation of the Unaccompanied Alien Children Program. The hotline must provide secure, confidential, multilingual intake services accessible via telephone and text message, serving unaccompanied alien children, sponsors, advocates, care providers, and other stakeholders. The estimated award date is September 1, 2026.
The estimated award value ranges from $1.5 million to $3 million. The contractor must document reports in a case management system, protect sensitive information, and provide language interpretation and translation services for individuals with limited English proficiency or without internet access. Sharee Richardson, Contracting Officer at the Department of Health and Human Services, is the point of contact and may be reached at sharee.richardson@hhs.gov.
Forecast text
The Unaccompanied Alien Children Office of the Ombuds (UACOO) is an independent office within the Administration for Children and Families (ACF) responsible for receiving, reviewing, investigating, and helping resolve confidential reports and inquiries regarding the Office of Refugee Resettlement's (ORR) implementation of the Unaccompanied Alien Children (UAC) Program. To support this mission, UACOO requires a contractor-operated National Intake Hotline that provides secure, confidential, multilingual intake services for reports submitted by UAC, sponsors, advocates, care providers, and other stakeholders. The Hotline will supplement UACOO's existing web- and email-based intake methods by providing telephone and text message access, documenting reports in a case management system, protecting sensitive information, and providing language interpretation and translation services for individuals who have limited English proficiency or lack internet access.
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