Telecommunications and IT Support Services
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $2,000,000 to $5,000,000
- Set-aside
- Competitive 8(a)
Forecast facts
- Incumbent contract
-
- 70SBUR22P00000018 Federal contract award held by Infinisource Consulting Solutions, Inc. Ends Dec 22, 2026 · Value with all options $3,215,824 · Set aside: 8(a) Sole Source
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541511 Custom Computer Programming Services
- Place of performance
- Contractor Location
- Forecast number
- F2026074141
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
USCIS, a component of the Department of Homeland Security, plans to recompete telecommunications and IT support services for its External Affairs Directorate under a competitive 8(a) set-aside, with an estimated solicitation release date of 2026-10-15 and an estimated award date of 2026-12-23. The requirement covers maintenance, upgrade, administration, and enhancement of telecommunications and IT services for the Contact Center Solutions Branch, with expertise in IVR systems, statistical data support, business improvement practices, testing, and documentation, plus coordination with other USCIS contractors and vendors. The NAICS code is 541511, Custom Computer Programming Services, and the vehicle is a GSA Schedule under a firm fixed-price contract type.
The estimated award value range is $2.0 million to $5.0 million, with an estimated period of performance from 2026-12-23 through 2030-12-22 and a place of performance listed as the United States. Contracting Officer David Hershey (david.p.hershey@uscis.dhs.gov, +1 208-321-3223) manages the acquisition for the Contracting Operations office, and Program Point of Contact Nicole Russo (nicole.russo@uscis.dhs.gov, +1 802-449-7741) serves the requirements office, EXA/CAIS. The additional information lists an anticipated award date of 2026-11-02 and a last-updated date of 2026-09-21, which conflicts with the 2026-12-23 estimated award date in the primary fields.
This forecast recompetes Purchase Order 70SBUR22P00000018, awarded March 23, 2022, to Infinisource Consulting Solutions, Inc., a minority-owned, woman-owned small business, under an 8(a) sole-source set-aside. The order carries a $3.2 million ceiling, $2.84 million obligated, a firm fixed-price structure, and an ultimate completion date of December 22, 2026. The incumbent performs telecommunications and information technology support services for USCIS External Affairs Directorate in Reston, Virginia.
Forecast text
USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.
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