Telecommunications and IT Support Services
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $2,000,000 to $5,000,000
- Set-aside
- Competitive 8(a)
Forecast facts
- Incumbent contract
-
- 70SBUR22P00000018 Federal contract award held by Infinisource Consulting Solutions, Inc. Ends Dec 22, 2026 · Value with all options $3,215,824 · Set aside: 8(a) Sole Source
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541511 Custom Computer Programming Services
- Place of performance
- Contractor Location
- Forecast number
- F2026074141
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Citizenship and Immigration Services is recompeting telecommunications and information technology support services for its External Affairs initiatives under a Competitive 8(a) set-aside, with solicitation release on October 15, 2026 and award anticipated on December 23, 2026. The contractor must provide maintenance, upgrades, administration, and enhancements to telecommunications and IT systems, including expertise in IVR systems, statistical data support, business improvement practices, testing, documentation, and coordination with other contractors and vendors, with performance extending through December 22, 2030.
The estimated award value ranges from $2,000,000 to $5,000,000 under a firm fixed-price contract, with performance throughout the United States. David Hershey, Contracting Officer, serves as the primary point of contact at david.p.hershey@uscis.dhs.gov or (208) 321-3223; Nicole Russo, Program Point of Contact, handles requirements-related inquiries at nicole.russo@uscis.dhs.gov or (802) 449-7741.
The recompeted award is contract 70SBUR22P00000018, originally awarded to Infinisource Consulting Solutions, Inc., a minority-owned, woman-owned small business, on March 23, 2022 under an 8(a) sole-source set-aside with a ceiling value of $3,215,824.48. In FY2024, the incumbent invoiced $708,000 across 1.7 FTEs and 3,425 contractor hours at a derived rate of $206.72 per hour, performing all work in-house.
Forecast text
USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.
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