Sprinklr Social Media Listening Software
Past New Requirement Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $250,000 to $500,000
- Set-aside
- Competitive 8(a)
Forecast facts
- Anticipated award
- Through
- NAICS code
- 511210 Software Publishers
- Place of performance
- Camp Springs, MD
- Forecast number
- F2024065214
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Department of Homeland Security US Citizen and Immigration Services (USCIS) has a requirement to procure Sprinklr's Social Listening software to help improve their operational efficiency and customer service. The software has the capability to understand brand sentiment, track and manage viral activities, and better understand customer expectations and emotions. It will also allow USCIS to interpret Spanish conversations over social and digital media channels and translate outgoing communications to Spanish. The estimated solicitation release date is May 6, 2024, and the estimated award date is July 1, 2024.
The estimated award value range for this Competitive 8(a) set-aside opportunity is $250,000 to $500,000. USCIS plans to leverage Sprinklr's benchmarking capabilities to gather real-time intelligence about peer and/or competitive organizations to better understand what is working well and what can be improved across their social and digital presence. The place of performance is Camp Springs, MD, USA.
Forecast text
***Update, 4/11/24: USCIS is no longer pursuing this requirement. This record will expire in 30 days. ***
USCIS has a requirement to procure social media listening software to help USCIS improve their operational efficiency and customer service in a variety of ways. USCIS has identified Sprinklr’s Social Listening software as meeting the Government's requirements as it has the capability to understand brand sentiment, track and manage any relevant viral activities, and better understand customer expectations and emotions when they reach out to USCIS. Sprinklr will also allow USCIS to interpret Spanish conversations over social and digital media channels and translate outgoing communications to Spanish to better connect with its audience. USCIS will leverage Sprinklr’s benchmarking capabilities to gather real-time intel about peer and/or competitive organizations to better understand what is working well and what can be improved across USCIS’s social and digital presence. USCIS is still performing market research on acquisition strategy including a potential direct 8(a) award.
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