ServiceNow - Extend the NLM's IT Service Management (ITSM) Platform
Past New Requirement Updated
- Agency
-
National Institutes of Health
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $25,000 to $250,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The National Institutes of Health is procuring a renewal of ServiceNow, the National Library of Medicine's IT Service Management (ITSM) platform, under a Total Small Business set-aside, with an estimated solicitation release on July 1, 2026 and an estimated award on August 1, 2026. The platform is a FedRAMP-qualified cloud Software-as-a-Service (SaaS) offering that the agency describes as critical to NLM IT services and operations. The requirement is classified under NAICS 541519, Other Computer Related Services.
The estimated award value range is $25,000 to $250,000. Points of contact are Justin Borden, Contract Specialist at NIH (justin.borden@nih.gov, +13014809887), and Rex Shuler, IT Specialist for Technology Management at the National Library of Medicine (shulerr@mail.nlm.nih.gov, 301-496-8460).
Forecast text
This is to request renewal of ServiceNow - the NLM's IT Service Management (ITSM) Platform. ServiceNow delivers a state-of-the-art IT Service Management (ITSM) platform under a FedRAMP-qualified cloud Software-as-a-Service (SaaS) model. The renewal of ServiceNow is critical to support NLM IT services and operations.
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